Every customeron Telegram,answered in seconds.
✦ AI answers your customers around the clock, from the documents you already have. Your team sees every chat and takes over with one tap.
No contractNothing for customers to installLive in 10 minutes
Teams use it for
✦ AI in every plan
A teammate that works while you sleep, and knows when to ask a person.
Every plan includes it. It works inside the Telegram group your team already uses, and you choose what it does: turn off anything you don't need.
Answers from your documents
It replies from your own documents, in the language the customer wrote, and says where the answer came from. When it isn't sure, a person takes over.
Voice notes, written down
Voice notes become text under the message, so your team and the bot can use what was said.
Translation both ways
Chinese, Vietnamese, Thai and more: your team reads English and replies in English, and the customer gets it in theirs. English chats are only translated when you choose it for a chat.
Reminders that write themselves
Upload a schedule and the reminders are drafted in each place's local time. Nothing goes out until you approve.
Ask DaloChat
Say what changed once, and it finds every message that's now wrong and proposes the fixes. You press Apply.
Notes on each person
A short card for everyone: who they are, their team, what's open, and any questions you choose to track.
Insights on what you told customers
See prices, dates and “full” or “available” by topic over time, and where the answer changed.
Connected to your own system
With a payments, orders or bookings system connected, it answers “where is my order?” from the live record and hands over if it can't find it.
Built to stay honest. Answers come from your documents. It hands over when unsure. Fixes and reminders wait for your OK. AI can be switched off any time.
How it works
Live in three steps, all inside Telegram.
Your bot, your group. DaloChat connects them and checks every step.
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Make your bot
Create a bot with BotFather in Telegram and paste its token into DaloChat. Customers find it by its name or a link.
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Connect your team group
Turn on Topics in your group and add the bot as an admin. It connects by itself and posts what is still missing.
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Teach it your business
Add your price list, FAQ or schedule. The bot answers from them, and hands over to your team when it isn't sure.
Before and after
One phone full of chats, or one group that answers.
Before DaloChat
Every customer chat lives on one phone.
- The same answers typed again and again, all day.
- Customers wait while one person holds every chat.
- "Did anyone reply to Dara?" Nobody knows.
- Plans change, and yesterday's messages stay wrong.
With DaloChat
Every customer gets a topic in your team's group.
- The bot answers from your documents, day and night.
- Whoever is free replies, and the whole team sees it.
- When the bot isn't sure, it hands over and flags the chat.
- Say what changed once; DaloChat fixes the messages.
What it does
Less copying and pasting. Fewer people left waiting.
Everything happens in the Telegram group your team already uses. Pick a feature to see it.
A topic for every customer
One thread per person, named once DaloChat learns who they are. Telegram or dashboard, it's the same chat.
Answers from your own documents
From what you've taught it. When it isn't sure, it hands over and flags the chat.
Reminders that write themselves
Upload a schedule and the reminders are drafted in each place's local time. One tap sends them.
Chats in any language
Chinese, Vietnamese or Thai comes in. Your team reads and replies in English, and the customer gets it back in their language. English is only translated when you choose it.
Tell it what changed
Say it once in the group. DaloChat finds every message that's now wrong and proposes the fixes.
One-tap replies
The answers you send again and again, saved once and sent with a tap, photo included.
Also in DaloChatDashboard inboxVoice notes you can playMessages to labelled groupsPhotos, PDFs and voice notes in one messageScheduled messagesDaily recapOne-tap repliesPeople and labelsTeam roles and invitesSeveral team groupsDownload your chatsKHQR payment in the dashboardConnect your system
Pricing
No charge per chat. Pay for the AI that helps your team.
One plan for your whole account, every project on it. Every AI feature is included, with tokens each month for the AI's work. Chats and your team's replies never use tokens. No contract.
Small
One business or one event.
✦ All AI included 2M tokens a month
about 1,500 customer messages with all AI on · extra $5 per 1M
- A Telegram team group, a topic for every customer
- Dashboard inbox, voice notes and one-tap replies
- Messages to everyone or a labelled group, scheduled messages, daily recap
- Every AI feature: person notes, voice to text, translation, bot answers, Insights and more
Middle
Most popularOrganisers running several events.
✦ All AI included 6M tokens a month
about 4,600 customer messages with all AI on · extra $5 per 1M
- A Telegram team group, a topic for every customer
- Dashboard inbox, voice notes and one-tap replies
- Messages to everyone or a labelled group, scheduled messages, daily recap
- Every AI feature: person notes, voice to text, translation, bot answers, Insights and more
Big
Agencies and large teams.
✦ All AI included 20M tokens a month
about 15,000 customer messages with all AI on · extra $4 per 1M
- A Telegram team group, a topic for every customer
- Dashboard inbox, voice notes and one-tap replies
- Messages to everyone or a labelled group, scheduled messages, daily recap
- Every AI feature: person notes, voice to text, translation, bot answers, Insights and more
Getting started is simple
Set it up yourself No setup fee
Make your bot, connect your team group and add your documents. It takes about 10 minutes, and each step is checked for you. Every AI feature is on from day one.
Get startedWe set it up with you $49 onboarding fee, once
We connect your bot and team group and load your answers with you, so your team is ready on day one.
Get started with onboardingWant to look around before you choose a plan? Request a demo account and we'll set one up for you.
✦ What your tokens do
Like a phone plan. Chats are free, tokens power the AI.
Your team answers customers. The AI works in the background to make them faster, and that work uses tokens. Turn off anything you don't need and it stops using them.
The small print
Tokens
Each plan includes tokens every month for the whole account. Your Plan page shows how many you've used and on what. We tell your team at 70%, 90% and 100%.
More
Small includes 2 million, Middle 6 million and Big 20 million. Chats and your team's replies never use tokens. Past what's included, extra tokens are $5 per million ($4 on Big). For now extra tokens are shown but not charged, and we'll tell you before that changes. Turn any AI feature off and it stops using tokens.
Price
US dollars per account, no contract.
More
One plan covers every project on your account. Pay by KHQR in your dashboard and your plan switches on by itself, or by bank transfer with an invoice. Pay for 3 months and save 5%, or 12 months and save 20%. The onboarding fee ($49) is paid once and isn't discounted.
Teammates
3 on Small, 10 on Middle, 25 on Big.
More
Add anyone to your team groups, nothing to set up per person. Go over and nothing is switched off: we tell your team once and talk to you.
Team groups
Each is its own Telegram group.
More
Up to 1 per project on Small, 3 on Middle and 5 on Big. New people go to the group with the fewest open chats, your team can move a chat, and each group sees only its own customers and gets its own daily recap.
Customer messages
No charge per chat, and your team keeps working at a limit.
More
Customer messages are the ones people send you, across all your projects: 15,000 a month on Small, 50,000 on Middle and 150,000 on Big. Your team's replies don't count. Go over and nothing stops: we tell your group and talk to you about a bigger plan.
Your own system
Connect payments, orders or bookings.
More
Your developer follows the integration guide. Your team can look a record up from the chat, and the bot answers from the live result.
Bigger teams
More than the Big limits?
More
Running many events or client projects, or an agency with many clients? Ask us about the Agency plan.
Questions
Good to know
Do my customers need to install anything?
No. They message your bot in the Telegram app they already use, on their phone or computer. There's nothing to download and no account to make.
Does my team have to use the dashboard?
No. Your team can work entirely in your Telegram group: every customer has a topic, and whatever you write there goes to them. The dashboard adds the inbox, people, scheduled messages and settings for whoever wants them.
Will the bot make things up?
It answers from what you've taught it: your documents, your business details and answers your team has approved. When it can't answer, it tells the person a teammate will reply and flags the chat for your team, instead of guessing.
What about customers who write in another language?
People who write in Chinese, Vietnamese or Thai are translated both ways: your team reads English and replies in English, and they get the reply in their language.
Are our chats kept private?
Each project is kept apart: other projects and other businesses never see your chats. You can download your chats at any time.
Can I run several events or businesses?
Yes. One login can hold several projects, each with its own bot, team groups and settings, all on one plan. Middle includes three projects and Big ten; ask us if you need more.
Our team is big. Can we split it into several groups?
Yes. On Middle a project can have up to 3 Telegram team groups, for example three sales teams; on Big, up to 5. New customers are shared between the groups, each group sees only its own customers, and you can move a chat from one group to another.
My team answers everyone. Why do I need tokens?
Chats and your team's replies never use tokens. Tokens pay for the AI that helps your team answer faster: a note on every person, voice notes written down, translation, and a summary of what people ask. If you turn those off, you use no tokens.
Does each customer chat cost me money?
No. Your plan includes a big monthly allowance of customer messages (50,000 on Middle), and your team's replies never count. Only the AI's work uses tokens, and you can see every token on your Plan page.
Can I try it before I pay?
Yes. Request a demo account and we'll set one up for you, or try the AI on your phone at /try.
What happens if we go over a limit?
We message your team group when you're close, and talk to you before the next invoice. Your team keeps working, and the AI keeps working too. Past your included tokens, extra is $5 per million ($4 on Big); for now it's shown on your Plan page but not charged.
Can I send PDFs or a voice note to all my customers?
Yes. A message to many people can carry a photo, up to 5 files (PDFs work best, 10 MB or less each is ideal) and a voice note, with your text. Record the voice note in the dashboard or attach one saved from Telegram; it arrives as a normal Telegram voice note. You choose the order they arrive in, and each file is uploaded once and reused for everyone, so big sends stay quick.
Can it connect to my own system, like a shop or a payments app?
Yes. Your system can send customers messages through your bot, tell DaloChat who someone is when they arrive from your sign-in page, and answer questions about their payments, orders or bookings. Your team can look a record up from the chat, and the bot answers “where is my order?” from the live result, says where it came from, and hands over when it can't find it. Your developer follows the integration guide; it works for any system.
Can I see how fast we answer, and what we told customers?
Yes, on every plan. Insights shows how fast new chats got a first answer, when people write against when your team replies, and how your team writes. It also files what your team told customers (prices, dates, “full” or “available”) by topic over time and marks where it changed, so you can spot answers that went back and forth.
Is DaloChat part of Telegram?
No. DaloChat is an independent service that works with your own Telegram bot and group. It isn't affiliated with Telegram.
Your customers are already on Telegram.
Give them answers in seconds, and your team one place to work.